Set Asset Status window closes regardless in 10 seconds

Article:TECH191282  |  Created: 2012-06-19  |  Updated: 2012-08-06  |  Article URL
Article Type
Technical Solution


When using the Set Asset Status window to set a configuration item to be retired or disposed of (through the CI's right click menu > Asset Functions submenu), the user is given ten seconds to fill out everything they need and then click on the Close button. If they do not click on the Close button or aren't able to get everything on the window they need, and the window closes automatically, any updates the user entered are ignored and the configuration item is not updated.


Asset Management 7.1 SP2.


Defect, 2827488.


This issue will be resolved in a future version of Asset Management.

Workarounds include:

  • The user must enter the necessary data into the Set Asset Status form before ten seconds and then click on the Close button to accept the changes.
  • Set the asset's status elsewhere instead, such as the CMDB Functions right click menu or by directly editing the resource.

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