After upgrading the NetBackup 52x0 appliance to version 2.5, unable to login via the WEB GUI

Article:TECH191292  |  Created: 2012-06-19  |  Updated: 2014-04-08  |  Article URL http://www.symantec.com/docs/TECH191292
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Article Type
Technical Solution

Product(s)

Issue



Problem with java security code where two lines were not required for version 2.5


Error



Unified log of OID 430 recorded the following events:

----- BEGIN CERTIFICATE----- .......
2,0,430,430,8,1337172223730,0,14,0:,22:getCurrentPage() ENTRY,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,9,1337172223730,0,14,0:,21:getCurrentPage() EXIT,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,10,1337172235601,0,14,0:,55:ApplianceTreeTableDynaDataProvider:fetch ChildrenForRoot,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,11,1337172237580,0,14,0:,104:ApplianceTreeTableDynaDataProvider:fetchChildrenForRootNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0,47:com.symantec.nbu.web.common.
logging.Logger.info,0,(0|)
2,0,430,430,12,1337172237593,0,14,0:,55:ApplianceTreeTableDynaDataProvider:fetch
ChildrenForRoot,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,13,1337172239126,0,14,0:,104:ApplianceTreeTableDynaDataProvider:fetchChildrenForRootNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0,47:com.symantec.nbu.web.common.
logging.Logger.info,0,(0|)
2,0,430,430,14,1337172259737,0,15,0:,60:ApplianceTreeTableDynaDataProvider:fetch
ChildrenForAppliance,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,15,1337172262891,0,15,0:,131:ApplianceTreeTableDynaDataProvider:fetchChildrenForApplianceNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0/FederatedMediaServer0,47:com.sy
mantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,16,1337172262891,0,15,0:,59:ApplianceTreeTableDynaDataProvider - exception caught: null,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
......

2,0,430,430,1,1337345656986,0,11,0:,19:LoginAction : ENTRY,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
0,0,430,430,2,1337345657624,0,11,0:,4650:CATCH Exception: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLException:
vrts.vss.sdk.at.exception.VRTSAtException: Invalid Arg Error   at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle
(URLConnectionClientHandler.java:149)   at com.sun.jersey.api.client.Client.handle(Client.java:648)   ...........

 


Environment



NetBackup 5200 and 5220 appliances running version 2.5


Cause



Unnecessary entries in java security code


Solution



Perform the following steps on the appliance from the OS prompt. If you are logged in to the CLISH, go to the OS prompt following technote TECH165504.

1. Stop the appliance GUI services with the following script:
    /opt/SYMCnbappws/bin/stopgui.sh
 
2. Comment out the following two lines in /usr/java/jre1.6.0_31/lib/security/java.security file:
   
        #ssl.ServerSocketFactory.provider=com.symantec.nbu.ssl.ATSSLServerSocketFactory
        #ssl.SocketFactory.provider=com.symantec.nbu.ssl.ATSSLSocketFactory
 
3. Start the appliance GUI services using the following script:
       /opt/SYMCnbappws/bin/startgui.sh
 
4. Login to the appliance via the WEB GUI and ensure it has worked.

Note: to process unified logs with OID 429 and 430 with vxlogview command, use the following instructions:

Webserver related logs are kept at the following location:
/opt/SYMCnbappws/webserver/logs/
 
GUI & webservices related logs are found in the following location:
/logs

The configuration file for gui logging & their OIDs are located in /opt/SYMCnbappws/config/log.conf file
 
The Unified Log Product ID's available on the 2.5 appliance are:
# vxlogcfg –l

List of all of the configured products...
58330       opscenterserver
409         NBAPP
51216       NB,nb
50936       VxICS,ics
58991       nbappwebservice


For nbappwebservice, the OID's are:

429  nbappwebservice
430  nbappliancegui
761  nbapplianceuiinfra

So, to process unified logs with OIDs 429, 430 and 671, use -p 58991, example below:

/logs # vxlogview -p 58991 -o 430 -d all |more
10/06/12 00:18:52.755 [Application] nbappwebservice 58991 nbappliancegui 430 PID:0 TID:0 File ID:430 [No context] [I
nfo] Removing TilesContext for context: org.apache.catalina.core.ApplicationContextFacade
 





Article URL http://www.symantec.com/docs/TECH191292


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