After upgrading the NetBackup 52x0 appliance to version 2.5, unable to login via the WEB GUI
| Article:TECH191292 | | | Created: 2012-06-19 | | | Updated: 2012-11-08 | | | Article URL http://www.symantec.com/docs/TECH191292 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
Problem with java security code where two lines were not required for version 2.5
Error
Unified log of OID 430 recorded the following events:
----- BEGIN CERTIFICATE----- .......
2,0,430,430,8,1337172223730,0,14,0:,22:getCurrentPage() ENTRY,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,9,1337172223730,0,14,0:,21:getCurrentPage() EXIT,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,10,1337172235601,0,14,0:,55:ApplianceTreeTableDynaDataProvider:fetch ChildrenForRoot,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,11,1337172237580,0,14,0:,104:ApplianceTreeTableDynaDataProvider:fetchChildrenForRootNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0,47:com.symantec.nbu.web.common.
logging.Logger.info,0,(0|)
2,0,430,430,12,1337172237593,0,14,0:,55:ApplianceTreeTableDynaDataProvider:fetch
ChildrenForRoot,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,13,1337172239126,0,14,0:,104:ApplianceTreeTableDynaDataProvider:fetchChildrenForRootNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0,47:com.symantec.nbu.web.common.
logging.Logger.info,0,(0|)
2,0,430,430,14,1337172259737,0,15,0:,60:ApplianceTreeTableDynaDataProvider:fetch
ChildrenForAppliance,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,15,1337172262891,0,15,0:,131:ApplianceTreeTableDynaDataProvider:fetchChildrenForApplianceNODEID:ApplianceTopoTreeTableRoot/ApplianceNode0/FederatedMediaServer0,47:com.sy
mantec.nbu.web.common.logging.Logger.info,0,(0|)
2,0,430,430,16,1337172262891,0,15,0:,59:ApplianceTreeTableDynaDataProvider - exception caught: null,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
......
2,0,430,430,1,1337345656986,0,11,0:,19:LoginAction : ENTRY,47:com.symantec.nbu.web.common.logging.Logger.info,0,(0|)
0,0,430,430,2,1337345657624,0,11,0:,4650:CATCH Exception: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLException:
vrts.vss.sdk.at.exception.VRTSAtException: Invalid Arg Error at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle
(URLConnectionClientHandler.java:149) at com.sun.jersey.api.client.Client.handle(Client.java:648) ...........
Environment
NetBackup 5200 and 5220 appliances running version 2.5
Cause
Unnecessary entries in java security code
Solution
Perform the following steps on the appliance from the OS prompt. If you are logged in CLISH, go to the OS prompt following technote TECH165504.
Note: to process unified logs with OID 429 and 430 with vxlogview command, use the following instructions:
webserver related logs are kept at the following location:
/opt/SYMCnbappws/webserver/logs/
GUI & webservices related logs are kept at following location:
/logs
The configuration file for gui logging & their OIDs are located in /opt/SYMCnbappws/config/log.conf file
The Unified Log Product ID's available on the 2.5 appliance are:
# vxlogcfg –l
List of the all configured products...
58330 opscenterserver
409 NBAPP
51216 NB,nb
50936 VxICS,ics
58991 nbappwebservice
For nbappwebservice, the OID's are:
429 nbappwebservice
430 nbappliancegui
761 nbapplianceuiinfra
So, to process unified logs with OIDs 429, 430 and 671, use -p 58991, example below:
/logs # vxlogview -p 58991 -o 430 -d all |more
10/06/12 00:18:52.755 [Application] nbappwebservice 58991 nbappliancegui 430 PID:0 TID:0 File ID:430 [No context] [I
nfo] Removing TilesContext for context: org.apache.catalina.core.ApplicationContextFacade
|
|
Article URL http://www.symantec.com/docs/TECH191292
Terms of use for this information are found in Legal Notices
Thank you.