Backup Exec Server service won't start and crashes on KERNELBASE.dll

Article:TECH191335  |  Created: 2012-06-20  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH191335
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Server service crashes immediately after starting with below error: 


Error



Error in Application Event Log:

Log Name: Application
Source: Application Error
Date: 18-06-2012 15:19:46
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Faulting application beserver.exe, version 14.0.1798.106, time stamp 0x4fd05d02, faulting module KERNELBASE.dll, version 6.1.7601.17651, time stamp 0x4e21213c, exception code 0xe06d7363, fault offset 0x000000000000cacd, process id 0x11fc, application start time 0x01cd4d37a42d99dd.

 Additional error from Application Event log:
-2147467259 occured in object 16

 

Error in SGMON log while starting Backup Exec Server service:

BESERVER: [05/07/12 2:10:47] [4034] 05/07/12 2:10:47 16 Job Dispatcher: np() job name= Full Backup, JobState=16
BESERVER: [05/07/12 2:10:47] [4034] 05/07/12 2:10:47 16 Job Dispatcher: Not restarting job
BESERVER: [05/07/12 2:10:47] [4034] 05/07/12 2:10:47 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).

 


Supplemental Materials

SourceETrack
Value2828684
Description

CORE: Beserver crashes in kernelbase.dll


SourceETrack
Value3049636
Description

CORE: Beserver crashes in kernelbase.dll




Article URL http://www.symantec.com/docs/TECH191335


Terms of use for this information are found in Legal Notices