NetBackup Java Console installation on Windows fails and rolls back.

Article:TECH191371  |  Created: 2012-06-20  |  Updated: 2012-06-29  |  Article URL http://www.symantec.com/docs/TECH191371
Article Type
Technical Solution



Issue



The Symantec NetBackup Java Console installation on a Windows 2003 or Windows 2008 system fails, then rolls back.  Error code 1603.

 


Error



 From the  Install Log Directory:    %ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs 


06-21-2012,10:09:00 :  Entering LURegisterProduct custom action, commit phase.
06-21-2012,10:09:00 :  LU_Registration.exe does not exist at expected location "C:\Program Files\Veritas\NetBackup\bin\LU_Registration.exe".
06-21-2012,10:09:00 :  CustomAction Commit_LURegisterProduct returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
06-21-2012,10:09:00 :  Action 10:09:00: Rollback. Rolling back action:
06-21-2012,10:09:00 :  Registering NetBackup Java with LiveUpdate

06-21-2012,10:09:04 :  Updating component registration
06-21-2012,10:09:05 :  Action ended 10:09:05: InstallFinalize. Return value 3.
06-21-2012,10:09:05 :  Action ended 10:09:05: INSTALL. Return value 3.
06-21-2012,10:09:05 :  Property(S): DiskPrompt = [1]


06-21-2012,10:09:05 :  Property(S): ProductToBeRegistered = 1
06-21-2012,10:09:05 :  Action ended 10:09:05: INSTALL. Return value 3.
06-21-2012,10:09:05 :  A fatal error occurred during installation on server 'JavaConsoleInstallServer'.

 

 


Environment



NetBackup 7.5
NetBackup Appliance 5220 2.5
Windows 2003   Windows 2008 Windows XP

 


Cause



This fault occurs if the  LU_Registration.exe  is not present in  the   C:\Program Files\Veritas\NetBackup\bin\   folder

 

 


Solution



1. Simply copy   LU_Registration.exe   from another NetBackup system (client or server)  into  C:\Program Files\Veritas\NetBackup\bin\

2. LU_Registration.exe  can be copied from Netbackup installer(Binary) from location NetBackup_7.5_Win\Addons\x86 or x64\LiveUpdate




Article URL http://www.symantec.com/docs/TECH191371


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