Beserver service crashes with error "The process was terminated due to an unhandled exception."

Article:TECH191451  |  Created: 2012-06-22  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH191451
Article Type
Technical Solution


Issue



Beserver service crashes with error "The process was terminated due to an unhandled exception."


Error



    Application Error           1000
    Faulting application name: beserver.exe, version: 13.0.5204.126, time
    stamp: 0x4f6b39b7
    Faulting module name: beserver.exe, version: 13.0.5204.126, time stamp:
    0x4f6b39b7
    Exception code: 0xc0000005
    Fault offset: 0x000000000028b40e
    Faulting process id: 0x1174
    Faulting application start time: 0x01cd4ce3af560424
    Faulting application path:
    E:\Program Files\Symantec\Backup Exec\beserver.exe
    Faulting module path: E:\Program Files\Symantec\Backup Exec\beserver.exe
    Report Id: 03fee6aa-b9a0-11e1-98da-441ea14d00ff

Error      6/19/2012  11:47:50 AM  .NET Runtime                1026
    Application: beserver.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 000000000068B40E


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)


 


Supplemental Materials

SourceETrack
Value2830950
Description

beserver.exe is crashing on breakpoint echost!ScSendResponseReceiveControls+13b


SourceEvent ID
Value1000
Description

Faulting application name: beserver.exe, version: 13.0.5204.126, time
    stamp: 0x4f6b39b7
    Faulting module name: beserver.exe, version: 13.0.5204.126, time stamp:
    0x4f6b39b7
 


SourceEvent ID
Value1026
Description

Application: beserver.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 000000000068B40E
 


SourceETrack
Value2786015
Description

 Beserver crashes even though there is no job running or scheduled to run.


SourceETrack
Value2859956
Description

Beserver crashes even though there is no job running or scheduled to run




Article URL http://www.symantec.com/docs/TECH191451


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