How to identify items that Enterprise Vault has been unable to archive from a Domino mailbox
| Article:TECH191512 | | | Created: 2012-06-22 | | | Updated: 2012-07-06 | | | Article URL http://www.symantec.com/docs/TECH191512 |
Problem
Under some circumstances, Enterprise Vault (EV) may be unable to archive messages from a user's mail file, such as when the mail file's structural integrity has been compromised.
EV will mark messages that it tries and fails to archive three times, after which it will no longer make any archiving attempts on those messages.
Cause
Possible causes include:
- Mail file corruption
- Invalid views in the mail file
- Loss of Manager control of the mail file for the archiving ID
Solution
To identify messages that have been poison pilled, check for the presence of two hidden fields on the message in the format of <EVGUID>.Failures and <EVGUID>.PoisonPilled. For example:
EV26C5E2CCF2B9267C.PoisonPilled
EV26C5E2CCF2B9267C.Failures
If these fields exist, the message will be skipped during archiving.
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Article URL http://www.symantec.com/docs/TECH191512
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