Alternate recipient email address is reported in "RCPT TO" field under Premium Antispam log.

Article:TECH191566  |  Created: 2012-06-24  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH191566
Article Type
Technical Solution


Issue



You have enabled checkbox "Log" under Spam Messages, Suspected Spam and SCL or Suspected Spam under Premium AntiSpam Actions. "Deliver to alternate recipient:" field is checked and is filled. 

 
Only original recipient email address is expected to be reported as "RCPT TO" under Premium Antispam Log. However, you notice both original recipient email address and alternate email address are reported instead.
In addition, if checkbox "Prevent delivery to original recipient(s):" is checked, only alternate recipient email address is reported as "RCPT TO" in the log.
 
Please notice that this behavior applies to either "Reject the message" or "Accept the message" radio button is checked.
 

Environment



Symantec Mail Security for Microsoft Exchange 6.x

 
Microsoft Exchange Server 2007/2010

Cause



This is a known issue. Alternate recipient email address is incorrectly reported in the "RCPT TO" field under Premium Antispam log. Original recipient email address is also stripped from the log if checkbox "Prevent delivery to original recipient(s):" is checked.


Solution



This problem is fixed in SMSMSE 7.0.2. Upgrade to 7.0.2 to resolve this problem.


Supplemental Materials

SourceETrack
Value2831026


Article URL http://www.symantec.com/docs/TECH191566


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