Storage Processes crash with a "Microsoft Visual C++ Runtime Library Runtime Error" when accessing Centera partition

Article:TECH191632  |  Created: 2012-06-25  |  Updated: 2013-06-13  |  Article URL http://www.symantec.com/docs/TECH191632
Article Type
Technical Solution

Product(s)

Environment

Issue



Storage Processes crash with a "Microsoft Visual C++ Runtime Library Runtime Error" when accessing Centera partition


Cause



This can be caused if the following system environment variable has ever been set on the EV storage server:

FP_OPTION_EMBEDDED_DATA_THRESHOLD

This variable forces the Centera device to embed data within the CDF file if the data size is lower than the threshold setting. This may cause the Storage processes to crash when trying to read back that data, as EV does not expect any items with attachments to have their attachment data embedded in the CDF file.


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Supplemental Materials

SourceETrack
Value2795106
Description

Storage processes crashing continuously causing problems with item retrieval, restore and indexing



Article URL http://www.symantec.com/docs/TECH191632


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