After a fresh install of the Symantec Management Platform 7.1 sp2, some SNMP based Alerts come in as "Unrecognized Alert" into the Event Console

Article:TECH191645

Created: 2012-06-25

Updated: 2012-10-11

Article URL http://www.symantec.com/docs/TECH191645

Article Type
Technical Solution

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Problem

Several Dell based MIB files have been removed from the Core infrastructure resulting in SNMP Bassed Alerts with Description defintion of 'Unrecognized Alerts".

Error

SNMP based Alerts appearing in the Event Console will appear with "Unrecognized Alert" designation:

Environment

New installation of Symantec Management Platform 7.1.8280 (sp2) and Event Console 7.1.7580 (sp2)

Cause

Dell MIB's were removed from the 7.1sp2 8280 Core.

Solution

Several Dell based MIB files have been removed from the Core infrastructure. These MIB's files are listed in the following table:

PackageGuid	MIBName	Remarks
F82F70C3-2E98-434F-944D-07C839234AF6	MIB II RFC1215-TRAP	The MIB having data related to OID 1.3.6.1.2.1.11 So we only need to add one trap definition in PPA Alerts file. This trap definition is used to represent information of unknown trap.
5A60891E-6445-458B-A273-32DEE879BB65	MIB-10892(MIB-Dell-10892, DELL-RAC-MIB, DCS3RMT-MIB, DCS3FRU-MIB)	The MIBs having data related to OID 10892.
BA2509B4-8BF2-4FBD-B97D-33535B518F28	StorageManagement-MIB(ArrayManager-MIB, StorageManagement-MIB)	The MIBs having data related to OID 10893.
04A80645-2386-4C65-8831-3BFD8AB247E3	DRAC II(DELLBASEBOARDMIF-MIB, DELLLOCALRESPONSEAGENTMIF-MIB, VM-MIB)	The MIBs having data related to OID 10890.
7E36F4F2-BB77-4FC3-94C2-3E632D3566D2	SHADOW-MIB(SanAppliance-MIB)	The MIBs having data related to OID 10893.2.
4BBBA17D-18E8-4577-84D2-BAD7F283EAA7	PV132T-MIB	Direct download link is not available for OID 10893.2.101
DC4E2241-DBF1-4952-A4D3-BD5A7D32F585	PV136T-MIB	Direct download link is not available for OID 10893.2.100
08DAFA7F-8E5A-44B8-AE46-D8CB66892385	RAC-MIB(SanAppliance-MIB, DELL-RAC-MIB)	The MIBs having data related to OID 10892.2
856F397B-037B-48FF-B62D-E56793D8121F	PowerConnect	Direct download link is not available for OID 10895.
0A2A5FE4-DCB6-401C-9973-EFD4172314AC	ArrayManager-MIB(ArrayManager-MIB, VM-MIB)	The MIBs having data related to OID 10893
49E5AFDF-5CB9-4F03-A60F-F0070384BDC1	MDArray-MIB	Direct download link is not available for OID 10895.2.30
15AB555A-387C-4E7F-B4DF-F2BB204CC653	MIB-10900(MIB-Dell-10900)	The MIBs having data related to OID 10900

The links associatyed wth each MIB filre will re-drirect to http://www.oidview.com/mibs. Another source for MIB files is located @ http://www.mibdepot.com/cgi-bin/vendor_index.cgi?r=dell

Once the MIB files have been obtained, these MIB files will need to be imported into the SMP. This is done via the MIB Import function as shown here:

In additon to importing the MIB's shown above, an updated Pluggable Protocols configuraiton file has been attached to this KB as well. This updated .config file contains 7 alerts belonging to package Guid “F82F70C3-2E98-434F-944D-07C839234AF6”(MIB II). (shown in Table above highlighted in yellow)

To add the 7 alertd associad with MIB guid F82F70C3-2E98-434F-944D-07C839234AF6”(MIB II), please follow these steps:

1) Access folder path \Program Files\Altiris\PluggableProtocols\Config and rename existing PluggableProtocols_Alerts.config file.

2) Copy the attached PluggableProtocols_Alerts.config file into this folder

3) Access \Program Files\Altiris\Notification Server\Bin and run the following command; "<Install Directory>:\Program Files\Altiris\Notification Server\Bin\aexconfig.exe" /configure "<Install Directory>:\Program Files\Altiris\PluggableProtocols\Config\PluggableProtocols.config" (it is best to have the Altiris Log Viewer open so you can track progress. This aexconfig run should take 3-4 minutes))

Attachments

PluggableProtocols_Alerts.config (503 kBytes)