After a fresh install of the Symantec Management Platform 7.1 sp2, some SNMP based Alerts come in as "Unrecognized Alert" into the Event Console

Article:TECH191645  |  Created: 2012-06-25  |  Updated: 2012-10-11  |  Article URL http://www.symantec.com/docs/TECH191645
Article Type
Technical Solution


Issue



Several Dell based MIB files have been removed from the Core infrastructure resulting in SNMP Bassed Alerts with Description defintion of 'Unrecognized Alerts".  

 

 

 

 


Error



SNMP based Alerts appearing in the Event Console will appear with "Unrecognized Alert" designation:

 


Environment



New installation of Symantec Management Platform 7.1.8280  (sp2) and Event Console 7.1.7580  (sp2)


Cause



Dell MIB's were removed from the 7.1sp2 8280 Core.


Solution



Several Dell based MIB files have been removed from the Core infrastructure.   These MIB's files are listed in the following table:

PackageGuid
MIBName
Remarks
F82F70C3-2E98-434F-944D-07C839234AF6
The MIB having data related to OID 1.3.6.1.2.1.11
So we only need to add one trap definition in PPA Alerts file. This trap definition is used to represent information of unknown trap.
5A60891E-6445-458B-A273-32DEE879BB65
The MIBs having data related to OID 10892.
BA2509B4-8BF2-4FBD-B97D-33535B518F28
StorageManagement-MIB(ArrayManager-MIB,  StorageManagement-MIB)
The MIBs having data related to OID 10893.
04A80645-2386-4C65-8831-3BFD8AB247E3
The MIBs having data related to OID 10890.
7E36F4F2-BB77-4FC3-94C2-3E632D3566D2
SHADOW-MIB(SanAppliance-MIB)
The MIBs having data related to OID 10893.2.
4BBBA17D-18E8-4577-84D2-BAD7F283EAA7
PV132T-MIB
Direct download link is not available for OID 10893.2.101
DC4E2241-DBF1-4952-A4D3-BD5A7D32F585
PV136T-MIB
Direct download link is not available for OID 10893.2.100
 
08DAFA7F-8E5A-44B8-AE46-D8CB66892385
The MIBs having data related to OID 10892.2
856F397B-037B-48FF-B62D-E56793D8121F
PowerConnect
Direct download link is not available for OID 10895.
0A2A5FE4-DCB6-401C-9973-EFD4172314AC
ArrayManager-MIB(ArrayManager-MIB, VM-MIB)
The MIBs having data related to OID 10893
49E5AFDF-5CB9-4F03-A60F-F0070384BDC1
MDArray-MIB
Direct download link is not available for OID 10895.2.30
15AB555A-387C-4E7F-B4DF-F2BB204CC653
MIB-10900(MIB-Dell-10900)
The MIBs having data related to OID 10900

 

The links associatyed wth each MIB filre will re-drirect to http://www.oidview.com/mibs.   Another source for MIB files is located @ http://www.mibdepot.com/cgi-bin/vendor_index.cgi?r=dell

 Once the MIB files have been obtained,  these MIB files will need to be imported into the SMP. This is done via the MIB Import function as shown here:

 

 

 

 

In additon to importing the MIB's shown above,  an updated Pluggable Protocols configuraiton file has been attached to this KB as well. This updated .config file contains 7 alerts belonging to package Guid “F82F70C3-2E98-434F-944D-07C839234AF6”(MIB II).  (shown in Table above highlighted in yellow)

To add the 7 alertd associad with MIB guid F82F70C3-2E98-434F-944D-07C839234AF6”(MIB II), please follow these steps:

 

1)      Access folder path  \Program Files\Altiris\PluggableProtocols\Config and rename existing PluggableProtocols_Alerts.config file.
2)      Copy the attached PluggableProtocols_Alerts.config file into this folder
3)      Access \Program Files\Altiris\Notification Server\Bin and run the following command;    "<Install Directory>:\Program Files\Altiris\Notification Server\Bin\aexconfig.exe" /configure "<Install Directory>:\Program Files\Altiris\PluggableProtocols\Config\PluggableProtocols.config"    (it is best to have the Altiris Log Viewer open so you can track progress. This aexconfig run should take 3-4 minutes))

 


Attachments

PluggableProtocols_Alerts.config (503 kBytes)


Article URL http://www.symantec.com/docs/TECH191645


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