Restore of VMware virtual machine fails with error " 0xE0001204 - An error occurred while creating or accessing the directory specified for this operation. Check the job log for details."

Article:TECH191807  |  Created: 2012-06-26  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH191807
Article Type
Technical Solution


Issue



Restore of VMware virtual machine fails with error: " 0xE0001204 - An error occurred while creating or accessing the directory specified for this operation." while trying to restore from a Backup to Disk folder (B2D) which is on NAS.


Error



Restore Job Log shows:-

 Final error: 0xE0001204 - An error occurred while creating or accessing the directory specified for this operation. Check the job log for details."
 

Final error category: Resource Errors.

V-79-57344-4611 - An error occured while creating or accessing the directory C:\TEMP specified for this operation.  Ensure that the directory is accessible and can  be written to.

BEEngine Log on media server shows:-

[8608] 06/24/12 22:50:40 [server]             - RestoreMessageHandler::AddCredsForServer  Could not get the Logon account. Error = 0XE00081E1

[8608] 06/24/12 22:50:40 [server]             - VCB: targetPath: C:\temp\sql\

[8608] 06/24/12 22:50:40 [server]             -   Setting target path: [C:\temp\sql\]

[8608] 06/24/12 22:50:40 [server]             - Exit SetTargetDeviceName - deviceName: [VMVCB::\\192.168.100.11\VCGuestVm\ha-datacenter\vm\sql]

[8608] 06/24/12 22:50:40 [loops]              - ValidatePDILocation: Validating PDI location: [\\nas1\vmware3-4\IMG000873]. Temp path: [C:\temp]

[8608] 06/24/12 22:50:42 [loops]              - ValidatePDILocation: Error. pdi location [\\nas1\vmware3-4\IMG000873] is not writeable.


Environment



Backup Exec 2010 / R2 / R3


Cause



This issue occurs if B2D is not accessible or Backup Exec System Account does not have permission to access it.


Solution



1. Make sure that B2D is online and accessible.

2. If B2D is on NAS, make sure NAS is powered ON and accessible using UNC path.

3. Check if Backup Exec System Account has full permission on NAS.

 


Supplemental Materials

SourceError Code
Value0xE0001204
Description

- An error occurred while creating or accessing the directory specified for this operation. Check the job log for details.


SourceUMI
ValueV-79-57344-4611
Description

 An error occured while creating or accessing the directory C:\TEMP specified for this operation.  Ensure that the directory is accessible and can  be written to.



Article URL http://www.symantec.com/docs/TECH191807


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