Problems with Dell Tablet XT3 Computers Passing Stage 2 Boot Authentication

Article:TECH191877  |  Created: 2012-06-27  |  Updated: 2012-09-10  |  Article URL http://www.symantec.com/docs/TECH191877
Article Type
Technical Solution


Issue



Dell Tablet XT3 computers currently will not authenticate past stage 2 of the PGP bootloader. This results in a complete failure to boot after encryption. If no USB-Device (like a mouse) or docking station is attached it works.


Error



Blinking Cursor or reboot-loop. This can be dependant on the model of the used USB-Mouse.


Cause



This is a known issue with PGP Desktop releases prior version 10.2.1 MP1. This is due to an incompatibility with the hardware.


Solution



 This issue is fixed in the following release:

  •  PGP Desktop 10.2.1 MP2
This version/Maintenance Pack or newer are available for download via your account on Symantec File Connect. fileconnect.symantec.com

 


Supplemental Materials

SourceETrack
Value2688244



Article URL http://www.symantec.com/docs/TECH191877


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