Problems with Dell Tablet XT3 Computers Passing Stage 2 Boot Authentication
|Article:TECH191877|||||Created: 2012-06-27|||||Updated: 2012-09-10|||||Article URL http://www.symantec.com/docs/TECH191877|
Dell Tablet XT3 computers currently will not authenticate past stage 2 of the PGP bootloader. This results in a complete failure to boot after encryption. If no USB-Device (like a mouse) or docking station is attached it works.
Blinking Cursor or reboot-loop. This can be dependant on the model of the used USB-Mouse.
This is a known issue with PGP Desktop releases prior version 10.2.1 MP1. This is due to an incompatibility with the hardware.
This issue is fixed in the following release:
- PGP Desktop 10.2.1 MP2
Article URL http://www.symantec.com/docs/TECH191877