GRT backup of Public Folders fails with status code 1

Article:TECH192105

Created: 2012-06-29

Updated: 2012-06-29

Article URL http://www.symantec.com/docs/TECH192105

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

Public Folder database backups taken with Granular Recovery Technology (GRT) enabled fail with status code 1 for a Netbackup appliance.

Error

The following will be returned in the NBFSD log:

10:59:52.908 [30612] <16> sts_log: nbfsd_irp (4): [ERROR] PDSTS: pi_open_image_v10: impl_open_image() failed (2060018:file not found)
10:59:52.908 [30612] <2> sts_log: nbfsd_irp (3): [DEBUG] PDSTS: pi_open_image_v10: exit (2060018:file not found)
10:59:52.908 [30612] <16> ost_open_image_frag: failed to open image, 2060018
10:59:52.908 [30612] <16> _ready_frag_for_read: can't open image frag

The following will be returned in the BPPBKAR log:

10:59:52.792: [14568.14572] <2> beds_pdi::getReplayedFile(): ERR - raiPdiAttach() failed
10:59:52.792: [14568.14572] <4> tar_base::V_vTarMsgW: INF - tar message received from beds_pdi::getReplayedFile()
10:59:52.792: [14568.14572] <2> tar_base::V_vTarMsgW: TRV - Granular processing failed!
10:59:52.792: [14568.14572] <4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::_tfs_get_additional
10:59:52.792: [14568.14572] <2> tar_base::V_vTarMsgW: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\Public Folder Database 0323362915\Logs_1340877465\
10:59:52.792: [14568.14572] <4> tar_base::V_vTarMsgW: INF - tar message received from dos_backup::_tfs_get_additional
10:59:52.792: [14568.14572] <2> tar_base::V_vTarMsgW: ERR - Exchange granular restore from this image may not work.

Environment

Master : windows 2008 r2 sp1
Clients : Windows 2008 R2 sp1
Media server : Netbackup appliance 5220
Application : Exchange 2010 sp1
Netbackup : 7.5

Cause

While processing GRT data for Public Folder database on the Netbackup Appliance , netbackup appliance does not process public folders with 0 bytes or empty folders.

Solution

Add at least one item per public folder to make sure that the public folder is not empty

Run the backup again with the GRT option enabled.

Backup should run without any issues.