BEremote.exe service crashes right after it is started. Faulting module name: KERNELBASE.dll in Backup Exec 2012

Article:TECH192114  |  Created: 2012-06-29  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH192114
Article Type
Technical Solution

Product(s)

Issue



On a remote server that has the Backup Exec remote agent installed the BEremote.exe service crashes faulting module name: KERNELBASE.dll
VSS errors will also be seen in the application event logs.


Error



Application event logs:

Event ID 12290 before beremote.exe crashes:

Log Name:      Application
Source:        VSS
Date:          6/26/2012 9:54:03 AM
Event ID:      12290
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Remote_server.Domain.com
Description:
Volume Shadow Copy Service warning: GetDiskFreeSpaceEx() for \\?\Volume{237c2165-8b55-11e1-83d9-005056b649a2}\ failed with 0x00000005.  hr = 0x00000000, The operation completed successfully.

 

Log Name:      Application
Source:        Application Error
Date:          6/25/2012 9:56:57 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Remote_server.Domain.com
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe06d7363
Fault offset: 0x000000000000cacd
Faulting process id: 0x8d0
Faulting application start time: 0x01cd52da5d9447c7
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


Supplemental Materials

SourceETrack
Value2769973
Description

Malformed snapshot XML causes beremote to crash on startup or during maintenance




Article URL http://www.symantec.com/docs/TECH192114


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