Symantec Encryption Desktop (formerly known as PGP Desktop) Error: Unable to save (key has been disabled: -11495)
| Article:TECH192179 | | | Created: 2012-07-02 | | | Updated: 2013-05-09 | | | Article URL http://www.symantec.com/docs/TECH192179 |
Problem
When Securing a document (or PGP Zip) with Symantec Encryption Desktop (formerly known as PGP Desktop) the following error appears: Unable to save (key has been disabled: -11495)
Error
Unable to save (key has been disabled: -11495)
Environment
PGP Desktop
Symantec Encryption Desktop
Cause
At least one of the selected user keys, has the Enabled property set as No in the Key Properties.
See the related article TECH149041
Solution
1. Open PGP Desktop and go to PGP Keys > All Keys
2. Select the affected keys (appears in italics in PGP Desktop)
3. Right-click the key and select Key Properties
4. Click in the field Enabled, to change to Yes
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Article URL http://www.symantec.com/docs/TECH192179
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