Unable to release email from the quarantine

Article:TECH192183  |  Created: 2012-07-02  |  Updated: 2014-04-07  |  Article URL http://www.symantec.com/docs/TECH192183
Article Type
Technical Solution


Issue



Environment:

  • Exchange Server Mailbox
  • Version SMSMSE 6.x or 7.x
  • Scanning exclusions for SMSMSE in SEP / SEP Manager are already in place
  • A valid email address is specified in "Monitors" - "Notification Settings" - "Address of sender to use in email notifications:"  and "Administrator or other to notify" section of the SMSMSE Console.

You can release to file but you can't release to email.

 


Error



The Windows Event Viewer Application's log show the following:

Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 383 Quarantine Released 1 file(s) from quarantine to email.

When you enable the debug view you can also see the following in the Windows Event Viewer Application's log:

Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: DllHost(3B88), File: \SharedConfig.cpp, Line: 354:  
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \TaskThreads.cpp, Line: 112:   HRESULT=0xC0090072
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \TQuarantine.cpp, Line: 153:   HRESULT=0xC0090072
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \TEncryptedItem.cpp, Line: 1246:   HRESULT=0xC0090072
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \TEncryptedItem.cpp, Line: 1220:   HRESULT=0x80004005 - Unspecified error
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \NtfyMsg.cpp, Line: 133:   HRESULT=0x80004005 - Unspecified error
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \MailStoreClient.cpp, Line: 216:   HRESULT=0x80004005 - Unspecified error
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \MailStoreClient.cpp, Line: 421:   HRESULT=0x80040222
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \MailStoreClient.cpp, Line: 421:   HRESULT=0x80040222
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: DllHost(3B88), File: \SharedConfig.cpp, Line: 354:  
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \NtfyMsg.cpp, Line: 344:   HRESULT=0x80005008
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \NtfyMsg.cpp, Line: 207:   HRESULT=0x80005008
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \NtfyMsg.cpp, Line: 344:   HRESULT=0x80005008
Information 02/07/2012 11:31 Symantec Mail Security for Microsoft Exchange 170 Error Process: SAVFMSETask(4FA8), File: \NtfyMsg.cpp, Line: 207:   HRESULT=0x80005008

 Debug View Shows:

00000028	10:38:18.612	[4928] DllHost(1340)[4280] 2012-06-12 10:38:18 0612ms:
00000029	10:38:18.612	[4928] ..\..\..\src\Server\SAVFMSESHARED\SharedConfig.cpp(354) :
00000030	10:38:18.612	[4928]  Debug Trace
00000031	10:38:18.612	[4928] 
00000032	10:38:18.643	[4928] DllHost(1340)[4280] 2012-06-12 10:38:18 0643ms:
00000033	10:38:18.643	[4928] ..\..\..\src\Server\SAVFMSEUIObj\GUIConfig.cpp(2789) :
00000034	10:38:18.643	[4928]  Debug Trace
00000035	10:38:18.643	[4928] 
00000044	10:38:18.736	[4928] DllHost(1340)[4280] 2012-06-12 10:38:18 0736ms:
00000045	10:38:18.736	[4928] ..\..\..\src\Server\SAVFMSESHARED\SharedConfig.cpp(354) :
00000046	10:38:18.736	[4928]  Debug Trace
00000047	10:38:18.736	[4928] 
00000048	10:38:18.768	[4928] DllHost(1340)[4280] 2012-06-12 10:38:18 0768ms:
00000049	10:38:18.768	[4928] ..\..\..\src\Server\SAVFMSEUIObj\GUIConfig.cpp(2789) :
00000050	10:38:18.768	[4928]  Debug Trace

 


Cause



"SMTP server hostname or IP address for sending email notification" set to "localhost"


Solution



Change "SMTP server hostname or IP address for sending email notification" to the Hostname or IP of the Exchange Server with Hub Transport Role




Article URL http://www.symantec.com/docs/TECH192183


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