Hyper-V Incremental Backups complete with the exception Failed to mount one or more virtual disk images.

Article:TECH192254  |  Created: 2012-07-02  |  Updated: 2014-03-19  |  Article URL http://www.symantec.com/docs/TECH192254
Article Type
Technical Solution


Issue



During Hyper-V Agent Incremental backup to disk the job completes with the exception Failed to mount one or more virtual disk images.  Hyper-V Agent full backups complete with no errors or exceptions. 


Error



V-79-57344-38721 - Failed to mount one or more virtual disk images:

V-79-57344-38725 - One or more virtual disks contain volumes that do not
support Granular Recovery Technology (GRT). Granular restores cannot be
performed for these volumes.

Invalid parameter was specified : Error writing file

  

Debug Log Backup Exec Media server:

Failed to OpenVirtualDisk rc=-1069940712 0xc03a0018
Retry attempt 1 for mount of E:\BEData\IMG001914\Virtual Files\C\ClusterStorage\Volume1\Virtual Machines\VM01\Vm01_Disk1.vhd


Environment



Backup Exec 2012

Hyper-V Agent

 


Cause



Full or Incremental Backup sets are being deleted by DLM (Data Lifecycle Management) in Backup Exec 2012 when a low disk condition threashold is encrouterd and the media retention period is over.  Additionally manual deletion of Backup to disk files may cause this issue and the backup chain is missing backup sets. 

NOTE: Hyper-V Backups require the whole chain of full-Incrementals backups.  These backups must be maintained throughout the entire "one" chain of full-incrementals backups.  This is true for both backup and restore because the data in these sets combine to generate catalogs for restore.

 


Solution



WORKAROUND 

Run Full backups more frequently and retain them on disk so the incremental backups set dependency is retained.

 


Supplemental Materials

SourceETrack
Value2841301
Description

HYPERV Incremental backups complete with exception Failed to mount one or more virtual disk images. Full backups complete with no exception or error.




Article URL http://www.symantec.com/docs/TECH192254


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