Updating Symantec Mobile Security 7.2 Devices from an Internal LiveUpdate Administrator 2.x Server

Article:TECH192276  |  Created: 2012-07-03  |  Updated: 2013-02-22  |  Article URL http://www.symantec.com/docs/TECH192276
Article Type
Technical Solution


Issue



Can smartphones, PDA's and other mobile devices that run Symantec Mobile Security 7.2 (SMS 7.2) be configured to successfully download new antivirus updates from an internal server, rather than Internet-based LiveUpdate source servers?  How can this be done?


Environment



Configuring SMS 7.2 devices to retrieve contents from an internal LiveUpdate server can be useful in organizations where the devices are not permitted to access the Internet.


Solution



Important Note on File Size

 
Update files for Symantec mobile products are typically quite small. Current virus definitions are only a few hundred KB, and product updates are also measured in KB. The amount of bandwidth saved by downloading these updates from the Internet to host on an internal LiveUpdate server should be considered against the configuration time and effort involved. Unless there are a great number of mobile devices to administer, it may be advisable for each mobile device to use their LiveUpdate components to retrieve their updates directly from the Internet. 
 
Android and Windows Mobile devices running SMS 7.2 can be configured to download these updates from a local LUA 2.x Distribution Center within a corporate network, but the limited amount of total bandwidth saved should be considered by an administrator before setting up and maintaining an internal LUA 2.x server.  
 
Configuring LiveUpdate Administrator 2.x
 
To download and distribute definitions, a LiveUpdate Administrator 2.x server needs to be installed in the corporate network.  SMS 7.2 devices cannot update from a Symantec Endpoint Protection Manager (SEPM) or other management console.  Information and instructions for LiveUpdate Administrator 2.x can be found in the articles Installing and Configuring LiveUpdate Administrator 2.x (LUA 2.x) and Best Practices for LiveUpdate Administrator (LUA) 2.x.
 
 
To make the correct selection for Android devices once LUA 2.x is installed, configure it to add the product Symantec Mobile Security 7.2 in the desired languages.
 
 
This product must then be associated with a Distribution Center, and content download and distribution tasks scheduled and run.
 
 
The updates for SMS 7.2 can be distributed to the default clu-prod Distribution Center (DC) or to another Distribution Center that the administrator has created.  
 
 
Technical Information
 
After downloading and distributing the available SMS 7.2 updates in LUA 2.x, use Windows Explorer confirm that the following files are available in the DC:
 
  • 1340879569jtun_droid25eng.zip             <-- Note that the numeric portion will change
  • 1341230805jtun_droid25defs.zip            <-- Note that the numeric portion will change
  • norton$20mobile$20security$20engine_2.5_symalllanguages_livetri.zip
  • norton$20mobile$20security$20virus$20definitions_2.5_symalllanguages_livetri.zip 
   
These definitions are listed as "Norton Mobile Security Virus Definitions 2.5" and  "Norton Mobile Security Engine 2.5" within the Manage Updates screens of LUA 2.x.  
 
 
Configuring the Android Security Policy in the SMS 7.2 Console
 
  • On the console, go to Home > Mobile Security > Device Management > Default Android Security Policy, and select the LiveUpdate tab.
  • Supply the details (URL and port) of your LUA 2.x server in "LiveUpdate Admin > Use LUA server"  For example: http://luaserver.domain.local:7070/clu-prod
 
About Logging 
 
When LiveUpdate is run on the Android device, messages will be briefly displayed when content is updated correctly and when an update fails.  While reading the Activity log will display these brief messages (see the Connect forum article Getting to Know the Symantec Mobile Security 7.2 Client for more information) it is not possible for end users to view detailed information on these LiveUpdate sessions.  Such information is only available to administrators examining logs on the server. See the About Mobile Security Logs in Symantec Mobile Security 7.2 article for an example.




Article URL http://www.symantec.com/docs/TECH192276


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