BUG REPORT: Runas WDE-ADMIN for PGP BootGuard Bypass not Functioning

Article:TECH192358

Created: 2012-07-03

Updated: 2013-04-26

Article URL http://www.symantec.com/docs/TECH192358

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

Setting a PGP WDE BootGuard bypass using the WDE-ADMIN account for authentication in the command does not function.

Error

C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --add-bypass --verbose --aa

Initializing PGP SDK...
Operation [Unknown] failed:
Error code -11951: wait operation failed

Environment

This problem applies to Windows XP machines running PGP Desktop 10.2 and above.

Cause

Error is caused by a lock that is being held by the other services that PGP-WDE is waiting on.

Solution

This issue is fixed in the following release:

PGP Desktop 10.2.1mp5

This version/Maintenance Pack is available for download via your account on Symantec File Connect.

fileconnect.symantec.com

Supplemental Materials

Source	ETrack
Value	2620353