BUG REPORT: Runas WDE-ADMIN for PGP BootGuard Bypass not Functioning

Article:TECH192358  |  Created: 2012-07-03  |  Updated: 2013-04-26  |  Article URL http://www.symantec.com/docs/TECH192358
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Setting a PGP WDE BootGuard bypass using the WDE-ADMIN account for authentication in the command does not function.


Error



C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --add-bypass --verbose --aa

Initializing PGP SDK...
Operation [Unknown] failed:
Error code -11951: wait operation failed
 


Environment



This problem applies to Windows XP machines running PGP Desktop 10.2 and above.


Cause



Error is caused by a lock that is being held by the other services that PGP-WDE is waiting on.


Solution



This issue is fixed in the following release:

PGP Desktop 10.2.1mp5

This version/Maintenance Pack is available for download via your account on Symantec File Connect.

fileconnect.symantec.com  



Supplemental Materials

SourceETrack
Value2620353


Article URL http://www.symantec.com/docs/TECH192358


Terms of use for this information are found in Legal Notices