An software application will not install via a non package server on Windows 7 PCs

Article:TECH192362  |  Created: 2012-07-03  |  Updated: 2012-07-15  |  Article URL http://www.symantec.com/docs/TECH192362
Article Type
Technical Solution


Environment

Issue



An software application will not install via a non package server on Windows 7 PCs


Error



Failed to Start - On Altiris Agent Software Delivery tab

  <![CDATA[Unable to map network drive for account 'Anonymous User' to '\\altiris01\NSSWD_PACKAGEGUID}$': Access is denied (-2147024891)]]>

........


  <![CDATA[Made connection to '\\altiris01\NSSWD_PACKAGE_GUID$' using account 'Interactive User' on device '\\altiris01\NSSWD_PACKAGE_GUID$']]>

........

  <![CDATA[Failed to launch SWD task 'Install PACKAGE_A' with command line '%windir%\system32\wscript.exe "\\NETWORKSHARE\Packages\PACKAGE_A\Install PACKAGE.vbs"': Failed to duplicate process token: Access is denied. (-2147024891)]]>


Environment



Environment:
NS - 6.0 (SP3 + R13) 6.0.6074
Sites with package servers
Site without package server but only Network Share (on NS) - Affected site

All other WIndows 7 and XP clients from sites with package servers are able to execute command successfully. However issue occurs only on the site with network share without Package server.


Cause



Corruption of permissions on Network share


Solution



Remove the Share from Network folder.

Reboot the server where network share is located

Re-add the networkshare



Article URL http://www.symantec.com/docs/TECH192362


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