Failed to apply license key - VCS ERROR V-16-1-40211 [Licensing] Unable to set base path [ret = 90]

Article:TECH192363  |  Created: 2012-07-03  |  Updated: 2012-07-09  |  Article URL http://www.symantec.com/docs/TECH192363
Article Type
Technical Solution

Product(s)

Environment

Issue



The license key is accepted from the license management wizard but is not showing up in "C:\Program Files (x86)\Common Files\VERITAS Shared\vrtslic\lic." The Command line tools vxlicrep or vxlicinst error with license key directory not found.


Error



 Engine_A log

2012/07/01 14:59:01 VCS ERROR V-16-1-40211 [Licensing] Unable to set base path 'C:\Program Files\Common Files\VERITAS Shared\vrtslic' for licensing framework [ret = 90] 
2012/07/01 14:59:01 VCS ERROR V-16-1-52571 [Licensing] Unable to initialize the licensing framework (Remote Build) 
 
VPITrace
[2012/07/02 13:30:48 VPI DBG_6 V-16-12-0 vpihelper.cpp:helperRegistreLicenseKey:3302] Failed to update License Key XXXX-XXXX-XXXX-XXXX-XXXX-XXXX with Error=9 
 
Error =9
  ERROR_INVALID_BLOCK                                           winerror.h
# The storage control block address is invalid.
 
vxclicinst.exe - V-21-1-61 - Initialization failed: License key directory does not found. Please install VRTSvlic package.
vxlicrep.exe - V-21-3-1003 - There are no valid VERITAS License keys installed in the system.

Environment



 Windows 2003/2008 x64/ IA64

 


Cause



The 32bit CommonProgramFiles environment variable somehow changed from “C:\Program Files (x86)\Common Files”  to “C:\Program Files\Common Files”. This caused VCS engine to fail trying to locate the license folder that VPI created at “C:\Program Files (x86)\Common Files”. The engine was looking for the path at “C:\Program Files\Common Files”. It determines that path by looking at following registry value "CommonFilesDir"  : HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion 
 
 

Solution



  1. Open regedit
  2. Goto HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion
  3. In the attribute "CommonFilesDir" and "CommonFilesDir (x86)"  make sure it is set to "C:\Program Files (x86)\Common Files"
  4. Close and reboot

 




Article URL http://www.symantec.com/docs/TECH192363


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