IMG folders not being overwritten when located inside RDX media

Article:TECH192382

Created: 2012-07-04

Updated: 2013-01-22

Article URL http://www.symantec.com/docs/TECH192382

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Technical Solution

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Problem

When running GRT enabled backup jobs to RDX media, the media fills up and causes failures of subsequent jobs. A review of the media content using Windows Explorer, shows that the IMG folders are not being overwritten.

Solution

Workaround:

Using the Storage tab in the Backup Exec console, bring up the details of the RDX device and go to the Backup Sets section. Right click on the old backup sets (using the Backup Time field as a guide) and select delete. This should delete the IMG from the RDX media as well.

Note 1: To confirm that a specific job did use the IMG folders that need deleting, check the original backup job log(s) before performing the above workaround.

Note 2: If the older IMG folders have already been directly deleted from the media using Windows Explorer then the above steps should still be performed in order to remove the records from within Backup Exec.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix

Supplemental Materials

Source	ETrack
Value	2844365
Description	IMG folders not reclaimed on RDX cartridges

Article URL http://www.symantec.com/docs/TECH192382

IMG folders not being overwritten when located inside RDX media

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