Custom Symantec System Recovery Disk creation fails in SSR2011 if SRD Disk CD is not inserted in advance

Article:TECH192431  |  Created: 2012-07-05  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/TECH192431
Article Type
Technical Solution


Issue



A custom Symantec System Recovery Disk creation fails in Symantec System Recovery 2011 if the System Recovery Disk CD is not inserted before clicking 'Create Custom Recovery Disk' on the Tools menu.  If you click 'Create Custom Recovery Disk' before inserting the CD, the error window in Error section pops up when clicking Next button in the Symantec System Recovery Disk Creation page.

 

This issue is observed only when all the following conditions are met:

1. Only one CD/DVD drive exists on your computer
2. In the Source Location page, Select the drive as Symantec System Recovery Disk media location
3. Select the same drive to create Symantec System Recovery Disk on CD/DVD device in the Symantec System Recovery Disk Creation page


Error




Solution



This issue is fixed in Service Pack 1 (SP1) for Symantec System Recovery (SSR) 2013. SP1 is available on LiveUpdate.

Please work around the issue for those who use Symantec System Recovery (SSR) 2011.

WORKAROUND:
Insert the System Recovery Disk CD into the drive before clicking 'Create Custom Recovery Disk' on the Tools menu

If it does not work, save a copy of the custom SRD as an ISO file.


Supplemental Materials

SourceETrack
Value2854507
Description

Custom SRD creation fails in SSR2011 if servers/computers have only one CD/DVD device



Article URL http://www.symantec.com/docs/TECH192431


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