Backup selections are empty and backup fails for a Hyper-V Virtual Machine if it is named as NotesServer in Hyper-V manager

Article:TECH192441  |  Created: 2012-07-05  |  Updated: 2012-07-12  |  Article URL http://www.symantec.com/docs/TECH192441
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Article Type
Technical Solution


Issue



Backup selections are empty and backup fails with below error for a Hyper-V Virtual Machine (VM) if it is named as "NotesServer" (Without Quotes) in Hyper-V manager. Same issue is also observed for the following VM name's (Without Quotes):

"DAOS"
"Tran Logs"
"Fast Copy"


Error



A failure occurred accessing the SnapShot handle


Solution



Workaround:

Rename the Virtual Machine in hyper-v manager to anything other than NotesServer, DAOS, Tran Logs or Fast Copy.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2845428
Description

Hyper-V: Backup selections are empty and backup fails for a VM if it is named NotesServer in the hyper-v manager


SourceUMI
ValueV-79-57344-65218
Description

A failure occurred accessing the SnapShot handle



Article URL http://www.symantec.com/docs/TECH192441


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