Exchange 2003 GRT Incremental / differential backups to disk fail with "Cannot logon to MAPI" and Remsrv.exe faults on virtapi.dll on the Backup Exec server.

Article:TECH192468  |  Created: 2012-07-05  |  Updated: 2013-10-02  |  Article URL http://www.symantec.com/docs/TECH192468
Article Type
Technical Solution


Issue



When running an incremental or differential GRT backup of Exchange 2003 the jobs fail with "Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again".  When reviewing the event logs on the Backup Exec server, it will be noticed that Remsrv.exe is faulting on virtapi.dll. 

 


Error



Job Log error: V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.
 


Event Log error:
Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
Description:
Faulting application name: Remsrv.exe, version: 13.0.5204.0, time stamp:
0x4d94c9bb
Faulting module name: VirtApi.dll, version: 2.0.77.125, time stamp: 0x4f465598
Exception code: 0xc0000005
Fault offset: 0x00010d16
Faulting process id: 0xe6c
Faulting application start time: 0x01cd3fc80aacec50
Faulting application path: C:\Program Files\Symantec\Backup Exec\x86\Remsrv.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\x86\VirtApi.dll

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


 


Supplemental Materials

SourceETrack
Value2845668
Description

EXCH: Exchange 2003 GRT Incremental / differential backups to disk fail with "Cannot logon to MAPI" Remsrv.exe faults on virtapi.dll.


SourceETrack
Value2933981
Description

EXCH: Exchange 2003 GRT Incremental / differential backups to disk fail with "Cannot logon to MAPI" Remsrv.exe faults on virtapi.dll.




Article URL http://www.symantec.com/docs/TECH192468


Terms of use for this information are found in Legal Notices