GRT Backup of Hyper-V to disk storage fails with error "0x1d - The system cannot write to the specified device".

Article:TECH192489  |  Created: 2012-07-06  |  Updated: 2013-04-03  |  Article URL http://www.symantec.com/docs/TECH192489
Article Type
Technical Solution


Issue



Unable to run GRT backup of Hyper-V to Backup to disk folder. Backup to tape works fine.


Error



 

0x1d - The system cannot write to the specified device.
Error writing file data.
For additional information regarding this error refer to link V-79-0-29
 

Cause



Issues with the disk on which targeted Disk Storage is created.

Refer document : http://www.symantec.com/docs/TECH69107 and Run B2D Test on the drive on which disk storage is created.
……………………………………………………………………………………………………………………………………….
13/06/12 08:25:49 B2D Default Configuration
13/06/12 08:25:49 TRACE: Writing to file
13/06/12 08:27:25 TRACE: Reading from file
13/06/12 08:27:29 ===> FAILED - Unable to read test filed: (0x45d) The request could not be performed because of an I / O device error.

13/06/12 08:29:47 No write buffering B2D Configuration
13/06/12 08:29:47 TRACE: Writing to file
13/06/12 08:29:51 ===> FAILED - Unable to write to test file (0x45d) The request could not be performed because of an I / O device error.
13/06/12 08:29:58 B2D Default Configuration - FAILED - Unable to read test filed: (0x45d) The request could not be performed because of an I / O device error.
06/13/12 08:29:58            The test was unable to write or read the test
06/13/12 08:29:58            file. Backup and restore operations can be
06/13/12 08:29:58            IO intensive, and it appears that Backup Exec may
06/13/12 08:29:58            experience random IO failures when using this
06/13/12 08:29:58            appliance.
……………………………………………………………………………………………………………………………………….
 
If the B2D test shows above error then run "chkdsk" on the disk through command prompt without any parameter and check for errors :
e.g. :
Errors in the uppercase table are corrected.
Errors in Volume Bitmap.
Windows has detected problems in the file system.
Run CHKDSK with the / F (fix) the problems. Fix

Solution



The disk errors should be fixed and B2D test should pass without indicating there are any issues.

CHKDSK should also be run and not show any errors on the disk on which disk the storage is created.


Supplemental Materials

SourceError Code
Value0x1d
Description

The system cannot write to the specified device. Error writing file data


SourceUMI
Valuev-79-0-29
Description
0x1d - The system cannot write to the specified device.



Article URL http://www.symantec.com/docs/TECH192489


Terms of use for this information are found in Legal Notices