An error is displayed when creating a Top Risk Detections Correlation report in the SEPM

Article:TECH192655  |  Created: 2012-07-10  |  Updated: 2012-07-20  |  Article URL http://www.symantec.com/docs/TECH192655
Article Type
Technical Solution

Product(s)

Environment

Issue



When creating a Top Risk Detections Correlation report in the Symantec Endpoint Protection Manager (SEPM), an error is displayed instead of the report content.

Other reports, such as New Risk Detected in the Network, are working fine.


Error



The error may say "File or Directory Was Not Found" followed by "The requested file or directory could not be located."

 

 


Environment



Symantec Endpoint Protection version 11.x  


Cause



Incorrect permissions are set on: C:\Symantec Endpoint Protection Manager\Inetpub\Reporting\Temp


Solution



1. Go to: C:\Symantec Endpoint Protection Manager\Inetpub\Reporting\Temp

2. Go to Properties of Temp

3. Go to the tab Security

4. Give Full Access to Users group

5. Save changes

 


Supplemental Materials

Description

To identify other permission related issues, use Process Monitor to identify which account is using php-cgi.exe and have accesses denied on that particular folder.

 



Article URL http://www.symantec.com/docs/TECH192655


Terms of use for this information are found in Legal Notices