Receiving an error "A certificate chain could not be built to a trusted root authority" when attempting to install APNS certificate in IIS

Article:TECH192664  |  Created: 2012-07-10  |  Updated: 2013-10-26  |  Article URL http://www.symantec.com/docs/TECH192664
Article Type
Technical Solution


Issue



When you attempt to install .pem APNS certificate provided by Apple into IIS, you receive error "A certificate chain could not be built to a trusted root authority".


Error



"A certificate chain could not be built to a trusted root authority"

 


Environment



Mobile Management Solution 7.1

 


Cause



The necessary Apple certificates are not imported into the Trusted Root Certification Authorities container


Solution



Missing Apple intermediate and CA certificates. Download them as following:

http://www.apple.com/certificateauthority/AppleAAI... Import it under Personal folder.

http://www.apple.com/appleca/AppleIncRootCertifica... Import it under trusted root certificates.




Article URL http://www.symantec.com/docs/TECH192664


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