Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.3, Build 1164, ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002] when retrieving archived items from Storage.

Article:TECH192692  |  Created: 2012-07-10  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH192692
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault for Microsoft Exchange 9.0.3, Build 1164 


Error



 The following can be seen in a Dtrace of StorageOnlineOpns or EVSVR during the FixBody function:

 

FixBody (Entry)
FixBody: Attachmentis an embedded message
FixBody _com_error exception. hr=No such interface supported  [0x80004002]


Solution



What issue(s) does this hotfix resolve?
 

ETrack 2590207

Move Archive fails : Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]

Which files does this hotfix replace? 

File Name File Version New File Version
EVStgAPI.dll 9.0.3.1164 9.0.3.1200


How to Install this hotfix:

1. Stop all Enterprise Vault services.
2. Once all services have stopped, take a backup copy of "EVStgAPI.dll", locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault", or "C:\Program Files (x86)\Enterprise Vault" on a 64-bit machine).
3. Copy the updated "EVStgAPI.dll", packaged in this hotfix, to the Enterprise Vault installation folder, replacing the original.
4. Start all Enterprise Vault services.

How to Uninstall this hotfix:

1. Stop all Enterprise Vault services.
2. Once all services have stopped, take the backed up copy of "EVStgAPI.dll" and replace the hotfixed file, locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault", or "C:\Program Files (x86)\Enterprise Vault" on a 64-bit machine).
3. Start all Enterprise Vault services.

 


Attachments

Attachment filename example: EV_90_Hotfix_Etrack#.zip
EV_9.0.3_Hotfix_Etrack_2590207-Storage-No Such Interface Error.zip (645 kBytes)

Supplemental Materials

SourceETrack
Value2590207
Description

 Move Archive does not complete when an incorrectly classified attachment is encountered. ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]



Article URL http://www.symantec.com/docs/TECH192692


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