'Show Versions' context menu feature not working on Windows 7 x64 and Windows 2008 R2.
| Article:TECH192745 | | | Created: 2012-07-11 | | | Updated: 2012-08-21 | | | Article URL http://www.symantec.com/docs/TECH192745 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
With Symantec System Recovery (SSR) 2011 installed, it's possible to right-click on any file/folder and choose the 'Show Versions' option (see Figure 1 below). This should open up the 'Recovery My Files' user interface and list all available versions of that file/folder.
This feature is currently not working on x64 versions of Windows 7 and Windows 2008 R2 Server.
Figure 1:
Environment
Windows 7 x64
Windows 2008 R2 Server
Solution
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.
|
|
| Source | ETrack |
| Value | 2851116 |
| Description | 'Show Versions' context menu option does not work on x64 Windows 7 & 2008 R2. |
Article URL http://www.symantec.com/docs/TECH192745
Terms of use for this information are found in Legal Notices
Thank you.