'Show Versions' context menu feature not working on Windows 7 x64 and Windows 2008 R2.

Article:TECH192745  |  Created: 2012-07-11  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH192745
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Article Type
Technical Solution


Environment

Issue



With Symantec System Recovery (SSR) 2011 installed, it's possible to right-click on any file/folder and choose the 'Show Versions' option (see Figure 1 below). This should open up the 'Recovery My Files' user interface and list all available versions of that file/folder.

This feature is currently not working on x64 versions of Windows 7 and Windows 2008 R2 Server.

Figure 1:


Environment



Windows 7 x64

Windows 2008 R2 Server


Solution



This issue is fixed in SSR 2013 SP1 (11.0.1). The statement below applies to SSR 2011.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Supplemental Materials

SourceETrack
Value2851116
Description

'Show Versions' context menu option does not work on x64 Windows 7 & 2008 R2.



Article URL http://www.symantec.com/docs/TECH192745


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