Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox

Article:TECH192818  |  Created: 2012-07-12  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH192818
Article Type
Technical Solution


Issue



Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox


Error



Event Viewer Reports :

Error      7/11/2012   1:30:37 PM  Application Error           1000
    Faulting application name: beremote.exe, version: 14.0.1798.0, time
    stamp: 0x4f1e02d7
    Faulting module name: bedsmbox.dll, version: 14.0.1798.0, time stamp:
    0x4f1e02bc
    Exception code: 0xc0000005
    Fault offset: 0x0000000000051353
    Faulting process id: 0x1fd0
    Faulting application start time: 0x01cd5f4e37c47aa0
    Faulting application path:
    D:\Program Files\Symantec\Backup Exec\beremote.exe
    Faulting module path: D:\Program Files\Symantec\Backup Exec\bedsmbox.dll
    Report Id: 73dd5c56-cb43-11e1-889d-984be10947f4

SGMON Excerpt from Media Server :

BEREMOTE: [07/11/12 13:30:31] [6452]     2012-07-11T13:30:31.317 [fsys\mb2]           - unexpected property data type
BEREMOTE: [07/11/12 13:30:31] [6452]     2012-07-11T13:30:31.317 [fsys\mb2]           - unexpected property data type


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
Backup Exec 2010 R3 Rev 5204 Service Pack 4  (TECH208828)


Supplemental Materials

SourceDEFECT
Value2852649
Description

Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox




Article URL http://www.symantec.com/docs/TECH192818


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