Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox
| Article:TECH192818 | | | Created: 2012-07-12 | | | Updated: 2012-10-15 | | | Article URL http://www.symantec.com/docs/TECH192818 |
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Problem
Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox
Error
Event Viewer Reports :
Error 7/11/2012 1:30:37 PM Application Error 1000
Faulting application name: beremote.exe, version: 14.0.1798.0, time
stamp: 0x4f1e02d7
Faulting module name: bedsmbox.dll, version: 14.0.1798.0, time stamp:
0x4f1e02bc
Exception code: 0xc0000005
Fault offset: 0x0000000000051353
Faulting process id: 0x1fd0
Faulting application start time: 0x01cd5f4e37c47aa0
Faulting application path:
D:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\bedsmbox.dll
Report Id: 73dd5c56-cb43-11e1-889d-984be10947f4
SGMON Excerpt from Media Server :
BEREMOTE: [07/11/12 13:30:31] [6452] 2012-07-11T13:30:31.317 [fsys\mb2] - unexpected property data type
BEREMOTE: [07/11/12 13:30:31] [6452] 2012-07-11T13:30:31.317 [fsys\mb2] - unexpected property data type
Solution
Workaround :
Restore the Database to Recovery Storage Group and extract the mailbox.
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | DEFECT |
| Value | 2852649 |
| Description | Backup Exec Remote Agent on the media server crashes on bedsmbox!PropertyReader when restoring an Exchange 2007 mailbox |
Article URL http://www.symantec.com/docs/TECH192818
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