Inventory Reports Incomplete Serial Numbers for Acer and Dell Monitors

Article:TECH192912  |  Created: 2012-07-13  |  Updated: 2014-02-03  |  Article URL http://www.symantec.com/docs/TECH192912
Article Type
Technical Solution


Issue



Inventory Agent reports incomplete or incorrect serial numbers for Acer and Dell Monitors . For example serial numbers that should be 25 characters long are reported with only the first 12 characters.


Environment



 Windows Server 2003/NS 6.1 SP3


Cause



The Inventory Agent is working as designed and the problem lies in the Windows registry. Hardware Inventory tasks or policies cannot collect the complete serial number the registry keys do not store complete serial numbers when they are too large.This situation can be confirmed by decoding the EDID registry keys for each monitor under HKLM\SYSTEM\CurrentControlSet\Enum\Display. Free EDID reading software can be found on the internet.


Solution



 To be addressed by Monitor manufacturer, possibly a driver issue.




Article URL http://www.symantec.com/docs/TECH192912


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