Backup of new PureDisk agent is staying in running hold

Article:TECH193045  |  Created: 2012-07-16  |  Updated: 2012-07-16  |  Article URL http://www.symantec.com/docs/TECH193045
Article Type
Technical Solution


Environment

Issue



Installed a new Puredisk agent but when the backup is started it does not go active and stays in running hold.


Environment



Puredisk 6.6.1.2 Storage Pool Authority

Puredisk 6.6.1.2 installed on new Windows 2008 client.


Cause



PureDisk client agent service was not running


Solution



Make sure these two services are running on the windows Puredisk agent.

Veritas NetBackup PureDisk File System Service
Symantec NetBackup PureDisk Client Agent

If they are not running, start them and retry the backup.




Article URL http://www.symantec.com/docs/TECH193045


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