Remote Agent crashes when backing up SharePoint 2010 with backup Exec 2012

Article:TECH193100  |  Created: 2012-07-16  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH193100
Article Type
Technical Solution


Issue



The Backup Exec Agent for Windows Servers (Beremote.exe) crashes when backing up SharePoint 2010 with backup Exec 2012.  When performing Sharepoint GRT backups to disk the crash will be the Remote Agent on the Backup Exec server.  When doing backups to tape or OST device the crash will occur on the Sharepoint SQL server.  These crashes seem to most commonly occur during incremental backups but may occur on any Sharepoint GRT backup.


Error



Following error is seen in the system log.

The Backup Exec Remote Agent for Windows service terminated unexpectedly.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 


Supplemental Materials

SourceETrack
Value2823996
Description

SPS: Media server beremote crash in ntdll!NtWaitForSingleObject during Content DB backup.




Article URL http://www.symantec.com/docs/TECH193100


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