Unmanaged Symantec Endpoint Protection 12.1.601.4699 clients are unable to update antivirus definitions

Article:TECH193260  |  Created: 2012-07-18  |  Updated: 2013-05-27  |  Article URL http://www.symantec.com/docs/TECH193260
Article Type
Technical Solution


Environment

Issue



Unmanaged SEP 12.1.601.4699 clients fail to update new definitions by running LiveUpdate.  The date remains at January 9, 2012.

Though analyzing the log.lue, it is seen that LiveUpdate has completed successfully but found no newer definitions available.


Environment



The SEP client version is 12.1.601.4699


Cause



Version 12.1.601.4699 is a Beta release rather than an official supported release of the product.  This beta used special definitions which are different from the certified SEP 12.1 contents currently available


Solution



A supported release of the SEP clients must be used in all test and production environments.  For information on how to obtain the latest build of Symantec Endpoint Protection, read How to obtain an update or an upgrade for your Symantec corporate product.





Article URL http://www.symantec.com/docs/TECH193260


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