Unable to create object for restore - rai error = 17 Server status 2810 Exchange GRT (Granular Recovery Technology)

Article:TECH193280  |  Created: 2012-07-19  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH193280
Article Type
Technical Solution


Issue



A Restore of Exchange GRT fails with MS-Exchange policy restore error  (2810)

Status 2810


Error



ERR - unable to create object for restore: \\SERVER1\Microsoft Information Store\MB01\Database\AdmUser [AdminUser], rai error = 17

14:41:05 INF - Server status = 2810
14:41:05 (1554762.xxx) INF - Status = MS-Exchange-Server policy restore error.

14:41:06 INF - Server status = 5

- NCFGRE LOG:

0,51216,158,352,755,1342183210454,17116,13408,0:,195:Logging on to server -> SERVER1 as user -> AdmUsr [AdminUser]! MessageStoreDN=/O=/OU=/CN=Configuration/CN=Servers/CN=SERVER1/CN=Microsoft Private MDB ! MailBoxDN=/ (../BEDSContext.cpp:124),20:[fsys\mb2] ,1
0,51216,158,352,756,1342183210641,17116,13408,0:,82:SendSeedMSG: Faied on remote server 80004003.! (../BEDSContext.cpp:124),20:[fsys\mb2] ,1
0,51216,158,352,757,1342183210641,17116,13408,0:,72:SendSeedMSG FAILED! RC = 0x00000000! (../BEDSContext.cpp:124),20:[fsys\mb2] ,1
0,51216,158,352,758,1342183211031,17116,13408,0:,154:FS_OpenObj() Failure! (0xE000FEA9:The Backup Exec data store encountered a problem during the operation. See the job log for details.) (../Object.cpp:830),14:Object::open(),1
0,51216,158,352,759,1342183211031,17116,13408,0:,51:open() failed, status = 17 (../RAIConsumer.cpp:919),34:RAIConsumer::_objectOpenAndWrite(),1
0,51216,158,352,760,1342183211031,17116,13408,0:,63:create and write failure, status = 17 (../RAIConsumer.cpp:1189),36:RAIConsumer::writeToRai(CFEObj,Root),1
2,51216,158,352,761,1342183211031,17116,13408,0:,0:,0:,2,(11|A67:\\SERVER1\Microsoft Information Store\MB01\Database\AdmUsr [AdminUser]|A2:17|)
0,51216,311,352,6,1342183211031,17116,13408,0:,181:Sending to bpbrm: ERR - unable to create object for restore: \\SERVER1\Microsoft Information Store\MB01\Database\AdmUsr [AdminUser], rai error = 17
(../BRMObserverDepreciated.cpp:475),29:BRMObserverDepreciated::write,1


Cause



Account didn't have permissions to write to Exchange


Solution



Run these commands:

New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation

New-ManagementRoleAssignment -Role EWSImpersonationRole -User Administrator EWSImpersonationRoleAssignment




Article URL http://www.symantec.com/docs/TECH193280


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