BUG: Preboot authentication with eTokens doesn't work with USB 3.0 (xHCI) ports.

Article:TECH193285  |  Created: 2012-07-19  |  Updated: 2013-05-29  |  Article URL http://www.symantec.com/docs/TECH193285
Article Type
Technical Solution


Preboot authentication with eTokens doesn't work with USB 3.0 (xHCI) ports. When trying to authenticate at the PGP Bootguard with an eToken the PGP Bootguard hangs at "verifying" and the PC does not continue to boot.



There is currently no workaround as USB 3.0 ports are currently not supported. See release notes: http://www.symantec.com/docs/DOC5542



Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source ETrack
Value 2473255                                                                                                                                                  


Article URL http://www.symantec.com/docs/TECH193285

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