Agent configuration update time shown incorrectly in Console

Article:TECH193287  |  Created: 2012-07-19  |  Updated: 2013-08-30  |  Article URL http://www.symantec.com/docs/TECH193287
Article Type
Technical Solution


Environment

Issue



On Agent Settings windows, when you click Update Configuration, time of last request is changed. However in Console it is not populated in Resource Manager.

 


Environment



SMP 7.1 SP1, SP2


Cause



Cause of issue was related with "EnableNSEventLog" setting in CoreSettings.config. It was set to False,


Solution



There is a Core configuration setting which controls all Evt_ dataclasses. If it is  set to "False", system won't log any Evt data, not only policy config requests.

The CoreSettings.config file can be found in:

  • 7.0:  C:\Program Files\Altiris\Notification Server\Config\
  • 7.1:  C:\ProgramData\Symantec\SMP\Settings


Please do following to remediate this problem:
 

1. Stop Altiris Services

2. Backup existing CoreSettings.config just in case


3. Update following line and set value to true
 <customSetting key="EnableNSEventLog" type="local" value="true" />
 

4. Restart Altiris Services
 




Article URL http://www.symantec.com/docs/TECH193287


Terms of use for this information are found in Legal Notices