Inventory job fails with e000e005 or e000e006 when missing OST images are detected.

Article:TECH193330  |  Created: 2012-07-19  |  Updated: 2013-12-24  |  Article URL http://www.symantec.com/docs/TECH193330
Article Type
Technical Solution


Issue



Inventory jobs will continually fail when missing OST media is encountered.
Example - OST00000076-442976ED0A87A99D 0xe000e006


Error



Final error: 0xe000e005 - The job has reported multiple errors.

Final error: 0xe000e006 - A backup storage read/write error has occurred.


Cause



Missing media has the following known root causes:

1. Failed Client-Side deduplication enabled backup, if the error is an 'Unknown error.'

2. Failed Server-Side deduplication enabled backup by some error. For example, network cable is disconnected.

3. Data Lifecycle Management deletes the image, and the create_image fails or doesn't run.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue. 

Backup Exec 2012 Rev 1798 Hotfix 201596. Device Driver Installer DDI20121215 (December 15th, 2012) (TECH201596)
 


Supplemental Materials

SourceETrack
Value2861966

SourceError Code
Value0xe000e005
Description

The job has reported multiple errors


SourceError Code
Value0xe000e006
Description

A backup storage read/write error has occurred




Article URL http://www.symantec.com/docs/TECH193330


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