Restores of Windows 7 machines fail at 99% ('An attempt was made to reference a token that does not exist').

Article:TECH193346

Created: 2012-07-20

Updated: 2013-02-19

Article URL http://www.symantec.com/docs/TECH193346

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Article Type
Technical Solution

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Problem

Restore Anyware, using the Symantec System Recovery (SSR) recovery disk (SRD), of Windows 7 fails at 99% with the error shown below (Figure 1).

Figure 1:

Error

Error EBAB03EE: Operating System API 2,017 failed.
Error 000003F0: An attempt was made to reference a token that does not exist.

Environment

Windows 7

Cause

The issue is seen when the source machine does not contain the 'default' entry in the Windows Boot Manager section of the BCD. This can be verified by using the BCDEDIT command on the source machine.

More details on the BCDEDIT command can be found here: http://technet.microsoft.com/en-us/library/cc709667%28ws.10%29.aspx

Solution

NOTE: It has been observed that the machine will boot successfully following the restore despite the error at 99%.

This issue is fixed in Symantec System Recovery (SSR) 2013. The statement below regarding a 'supported hotfix' only applies to SSR 2011.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Supplemental Materials

Source	ETrack
Value	2862509
Description	Restore of Windows 7 fails at 99% (An attempt was made to reference a token that does not exist).

Source	Error Code
Value	EBAB03EE
Description	Operating System API 2,017 failed.

Source	Error Code
Value	000003F0
Description	An attempt was made to reference a token that does not exist.