Restores of Windows 7 machines fail at 99% ('An attempt was made to reference a token that does not exist').

Article:TECH193346  |  Created: 2012-07-20  |  Updated: 2013-02-19  |  Article URL http://www.symantec.com/docs/TECH193346
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Article Type
Technical Solution

Product(s)

Issue



Restore Anyware, using the Symantec System Recovery (SSR) recovery disk (SRD), of Windows 7 fails at 99% with the error shown below (Figure 1).

Figure 1:


Error



Error EBAB03EE: Operating System API 2,017 failed.
Error 000003F0: An attempt was made to reference a token that does not exist.


Environment



Windows 7


Cause



The issue is seen when the source machine does not contain the 'default' entry in the Windows Boot Manager section of the BCD. This can be verified by using the BCDEDIT command on the source machine.

More details on the BCDEDIT command can be found here: http://technet.microsoft.com/en-us/library/cc709667%28ws.10%29.aspx


Solution



NOTE: It has been observed that the machine will boot successfully following the restore despite the error at 99%.

This issue is fixed in Symantec System Recovery (SSR) 2013. The statement below regarding a 'supported hotfix' only applies to SSR 2011.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Supplemental Materials

SourceETrack
Value2862509
Description

Restore of Windows 7 fails at 99% (An attempt was made to reference a token that does not exist).


SourceError Code
ValueEBAB03EE
Description

Operating System API 2,017 failed.


SourceError Code
Value000003F0
Description

An attempt was made to reference a token that does not exist.



Article URL http://www.symantec.com/docs/TECH193346


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