AIX unix hosts Failed to determine operating system or processor architecture.

Article:TECH193378  |  Created: 2012-07-20  |  Updated: 2012-07-20  |  Article URL http://www.symantec.com/docs/TECH193378
Article Type
Technical Solution


Environment

Issue



Query failure - < Unix host> reports: Failed to determine operating system or processor architecture.


Error



< Unix hostname> reports: Failed to determine operating system or processor architecture.


Environment



CCS Version 10.5
PCU Level: SP1
OS\OS Version: CCS Console runs over a Win2008 R2 Std,

Agent or Agentless: ?

ISSUE:

| hostname reports: Failed to determine operating system or processor architecture.
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| No. | Message
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| hostname reports: Failed to determine operating system or processor architecture.
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Cause



Unix host OS is not supported.

AIX version 4.3.3 or prior to 5.x or after 6.x, such as 7.1.

To determine AIX version -> logon to AIX host and enter command oslevel -s

Send the results to the TSE.


Solution



Upgrade Unix host to supported version or unregister host to eliminate errors and free up unix licenses.




Article URL http://www.symantec.com/docs/TECH193378


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