Exchange Granular Recovery Technology (GRT) backup to Exagrid OpenStorage device completes successfully, but no GRT selections are available.

Article:TECH193591  |  Created: 2012-07-24  |  Updated: 2012-07-24  |  Article URL http://www.symantec.com/docs/TECH193591
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Article Type
Technical Solution


Issue



After completing a successful GRT backup of Exchange 2003 to an OpenStorage device, no GRT selections are available when attempting to browse and expand the Exchange backup set in the selection list. 


Error



Job is successful, and no errors are presented.


Environment



This issue occurs when utilizing an OpenStorage device as a target for Exchange 2003 GRT backup sets.


Solution



Workaround:

Backup Exchange to local disk, then duplicate the backup set to the OpenStorage device.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value2866463
Description

EXCH: GRT backup to Exagrid OST device completes succesfully, but no GRT selections available for browse.



Article URL http://www.symantec.com/docs/TECH193591


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