Unable to see Reports in CommandCentral Enterprise Reporter (CCER)

Article:TECH193601  |  Created: 2012-07-24  |  Updated: 2012-07-24  |  Article URL http://www.symantec.com/docs/TECH193601
Article Type
Technical Solution


Issue



Unable to see Reports in CommandCentral Enterprise Reporter (CCER), getting sec_error_untrusted_issuer Certificate error in Firefox


Error



sec_error_untrusted_issuer


Cause



Known issue with Firefox 13.0.1


Solution



1) Click on Manage Reports icon ER GUI and this will open a new window.  You need to accept the certificate.

2) Now, you come back to the ER GUI main page where you get the “sec_error_untrusted_issuer” and refresh the page, the report will be shown properly without the certificate error.




Article URL http://www.symantec.com/docs/TECH193601


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