VMware guest machine fails to start up after the restore if SAN on media server is disconnected during backup job
| Article:TECH193641 | | | Created: 2012-07-25 | | | Updated: 2012-08-06 | | | Article URL http://www.symantec.com/docs/TECH193641 |
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Problem
Although both backup and restore jobs successfully complete, a VMware guest machine fails to start up after the restore. This issue can occur only when SAN transport mode is used and SAN on media server is disconnected during the backup job for some reasons. Please note that a Job Log reports that backup job successfully completes.
Solution
Use NBD transport mode for VMware guest machine backup
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2872304 |
| Description | AVVI: Cannot start up guest machine restored from backup if SAN on media server is disconnected during backup job |
Article URL http://www.symantec.com/docs/TECH193641
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