The Enterprise Vault (EV) Performance Trace does not capture all performance data.

Article:TECH193700

Created: 2012-07-25

Updated: 2012-10-22

Article URL http://www.symantec.com/docs/TECH193700

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Article Type
Technical Solution

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Problem

The Dtrace log will not contain all of the performance data for each process when using the Performance Trace from Vault Admin Console (VAC) .

Note: In order to perform the Dtrace from the VAC under Enterprise Vault Server > EV_Server_name > Traces, the Advanced Features under the Tools drop-down menu must be checked.

Cause

The Performance Trace.ini file does not contain all of the filters to track the performance of the listed processes.

Solution

Workaround

Replace the Performance Trace.ini file with the updated file attached to this article.

The file is located in the <Install_Path>\Enterprise Vault\Scripts for Dtrace folder on the EV server.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Attachments

Updated Performance Trace.ini file.

Performance Trace.ini (728 Bytes)

Supplemental Materials

Source	ETrack
Value	2868240
Description	Performance Trace.ini file will not capture all perfomance statistics with only "time taken" value.