Symantec Endpoint Encryption Full Disk 8.2.0 MP2 prevents Panasonic CF-52 laptop from booting at blank screen with 6 dots.

Article:TECH193770  |  Created: 2012-07-26  |  Updated: 2013-05-23  |  Article URL http://www.symantec.com/docs/TECH193770
Article Type
Technical Solution


Environment

Issue



Panasonic CF-52GGNBXAM is no longer able to boot after installing Symantec Endpoint Encryption Full Disk v8.2.0 MP2. Boot process stops at blank screen with 6 (.)'s dots.


Error



Boot process stops in early stages of hard drive boot. No error messages. The laptop stops booting after the screen displays a blank screen with six (.) dots.


Environment



Product : SEE 8.2.0 MP2
Make and Model : Panasonic CF -52 Laptop
Client OS : Win XP SP3 32 bit
Client Package Installed : Framework, Full DisK, Removal Storage
Number of machines affected: 25.


Solution



Symantec Endpoint Encryption Full Disk Defect. This behavior is resolved in Symantec Endpoint Encryption Full Disk v8.2.1 MP1. It is not mentioned in the release notes.



Legacy ID



2822648


Article URL http://www.symantec.com/docs/TECH193770


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