unable to select/add "Product key" after selecting an image on a Deploy Image task
| Article:TECH193873 | | | Created: 2012-07-27 | | | Updated: 2012-10-20 | | | Article URL http://www.symantec.com/docs/TECH193873 |
Problem
If you try to create a "Deploy Image task", you can't save it until you select a license number (Product Key) for the image. However, the list doesn't populate. Even if you click "new" and enter a license you know is valid, you still don't get anything on the drop list.Drop list is blank.
Environment
DS 7.1
Cause
If there is metadata missing or incorrect for the image you captured, Drop list will be blank.
Solution
If you are sure that image is properly sysprepped and you have valid license then run the query in database
> Open SQL Management Studio
> Select Symantec Databse and then Run following Query
Select * from Inv_Image_Resource_Component
This will give you information about images, resource guid and OS type
In some cases, the "OS Type" field will be blank, or show "Unknown" this is one of the reasons for blank drop list for license key
Here we need to change the OType from unknown to its original name
Run the following query
SET column1=value
For Example:-
update Inv_Image_Resource_Component
set ostype = ' windows 7 professional'
where ostype = 'unknown' and _resourceguid = 'resource guid of image'
>Then Try to create the deploy job.You should get license key to select for that image.
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Article URL http://www.symantec.com/docs/TECH193873
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Thank you.