unable to select/add "Product key" after selecting an image on a Deploy Image task

Article:TECH193873  |  Created: 2012-07-27  |  Updated: 2012-10-20  |  Article URL http://www.symantec.com/docs/TECH193873
Article Type
Technical Solution


Issue



If you try to create a "Deploy Image task", you can't save it until you select a license number (Product Key) for the image.  However, the list doesn't populate.  Even if you click "new" and enter a license you know is valid, you still don't get anything on the drop list.Drop list is blank.


 


Environment



DS 7.1


Cause



If there is metadata missing or incorrect for the image you captured, Drop list will be blank.


Solution



If you are sure that image is properly sysprepped and you have valid license then run the query in database

> Open  SQL Management Studio

> Select Symantec Databse and then Run following Query

Select *  from  Inv_Image_Resource_Component

This will give you information about images, resource guid and OS type

In some cases, the "OS Type" field will be blank, or show "Unknown" this is one of the reasons for blank drop list for license key

Here we need to change the OType from unknown  to its original name

Run the following query

UPDATE table_name
SET column1=value
WHERE some_column=some_value

For Example:-

update Inv_Image_Resource_Component
set ostype = ' windows 7 professional'
where ostype = 'unknown' and _resourceguid = 'resource guid of image'

>Then Try to create the deploy job.You should get license key to select for that image.

 

 

 




Article URL http://www.symantec.com/docs/TECH193873


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