SQL backup jobs randomly failing. Dbbackex.exe process does not exit after failure.

Article:TECH193970  |  Created: 2012-07-29  |  Updated: 2013-11-26  |  Article URL http://www.symantec.com/docs/TECH193970
Article Type
Technical Solution



After an upgrade to NetBackup 7.5 and higher, if an MS-SQL server database backup fails, the dbbackex.exe executable freezes. The next backup then fails with a VDI timeout error.


Any version of Microsoft SQL Server + NetBackup 7.5.0.x (through


Due to a failure to correctly process a returned error when running a SQL backup, if the backup fails, dbbackex remains in memory instead of terminating, causing subsequent backups to fail with VDI timeout errors.


ETA of Fix:
The formal resolution for this issue (ETrack 2813378) is included in the following patch release(s):
NetBackup 7.5 Release Update 5 (
NetBackup 7.6
NetBackup Appliance 2.5.2
Please visit these links for download and README information:
NetBackup Enterprise Server: http://www.symantec.com/business/support/index?page=landing&key=15143
NetBackup Appliance:  http://www.symantec.com/business/support/index?page=landing&key=58991

Supplemental Materials


Since upgrading from 6.5.6 to, when running type FULL MS-SQL server database batch files, at least 1 database fails on each server when the VDI timeout is reached.

Article URL http://www.symantec.com/docs/TECH193970

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