During a Physical to Virtual Conversion using Backup Exec 2012, bengine may crash on MSVCR100.DLL

Article:TECH194051  |  Created: 2012-07-30  |  Updated: 2012-08-22  |  Article URL http://www.symantec.com/docs/TECH194051
Article Type
Technical Solution

Product(s)

Issue



When attempting a Physical to Virtual Conversion with Backup Exec 2012, the Backup Exec Job Engine may crash on MSVCR100.DLL.

 


Error



Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.

 

Error reading file data.

 

0xe000a43f - Failed to create the virtual disks required for the warm conversion.


 

 

Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
 

 Description:
Faulting application name: bengine.exe, version: 14.0.1798.104, time stamp:
0x4f8d9c1d
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp:
0x4ba220dc
Exception code: 0xc0000005
Fault offset: 0x000000000003c0d6
Faulting process id: 0x21b8
Faulting application start time: 0x01cd2f9f7dcdc4db
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll



 


Environment



Backup Exec 2012

 


Cause



Job Engine service terminating.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964


Supplemental Materials

SourceETrack
Value2799042
Description

BENGINE crash in MSVCR100.dll during P2V conversion job.




Article URL http://www.symantec.com/docs/TECH194051


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